Assistant Restaurant Manager
Position Summary:
The Assistant Manager at Puckett’s – BNA supports the Restaurant Manager in executing daily operations, delivering authentic Southern hospitality, and maintaining brand and airport standards in a fast-paced airport environment. This role is hands-on and floor-focused, helping lead the team, ensure service excellence, and maintain operational consistency during all shifts.
Key Responsibilities:
Leadership & Team Support:
- Support the Restaurant Manager in leading daily operations and shift execution.
- Lead by example with a hospitality-first, service-driven mindset.
- Assist with coaching, training, and motivating team members.
- Reinforce accountability, professionalism, and a positive workplace culture.
- Lead pre-shift huddles as needed to align the team on service and execution.
Guest Experience:
- Deliver warm, genuine hospitality to all guests.
- Actively engage with guests and resolve concerns promptly and professionally.
- Support speed of service and consistency during peak travel periods.
- Uphold Pucketts brand standards for service and guest interaction.
Operations & Execution:
- Assist with opening and closing procedures.
- Monitor service flow, staffing coverage, and floor execution.
- Ensure food safety, sanitation, and cleanliness standards are consistently met.
- Maintain food quality, presentation, and portion standards.
- Support airport-specific operational requirements, including badging and security compliance.
Financial & Performance Support:
- Assist with labor management and shift scheduling as directed.
- Monitor waste, portion control, and proper product handling.
- Support daily sales execution, upselling, and team engagement initiatives.
- Communicate operational issues or opportunities to the Restaurant Manager.
Training & Compliance:
- Assist with onboarding and training new team members using AHA and SLA standards.
- Ensure employees follow company policies, airport authority rules, and TSA guidelines.
- Help maintain accurate documentation for audits, inspections, and compliance reviews.
- Promote a safe, organized, and compliant work environment.
Qualifications:
- 13 years of restaurant supervisory or leadership experience (airport or high-volume preferred).
- Strong communication and team leadership skills.
- Ability to work in a fast-paced, high-volume environment.
- Working knowledge of POS systems and basic operational repoarting.
- Flexible availability, including early mornings, nights, weekends, and holidays.
- Ability to pass airport background check and obtain required security badge.